Our New Cancellation Policies
We know that things are changing due to COVID-19, and we want to do everything we can to instill confidence in our guests to book here with us when you honor us by staying at the Broome NYC hotel.
We've rolled out brand new cancellation policies to ensure that you have the flexibility needed when you book, so that if you aren't able to make the trip, you'll still be OK to cancel, or change your dates. Our two main cancellation policies will now be:
Fully Flexible: This will be our standard cancellation policy. Basically, this means you have up until 48 hours from your arrival to cancel your booking free of charge.
Semi-Flexible: This has replaced our previous fully non-refundable cancellation policy, but we're keeping the same discount for you if you choose to book this rate. Now if you book a rate with our semi-flexible cancellation policy, you'll have up until 21 days from arrival to cancel free of charge. If you do have to cancel within this 21 days, we'll give you the option to change your reservation to any future date, just reach out to us and we'll be happy to facilitate this. Please note, we'll only be able to accomodate one date change per reservation and applicable rates may apply. If you have to fully cancel, you will foreight the cost of the first night plus tax.