Frequently Asked Questions

Get The Answers On Parking, Pets, Policies, & More

Review the hotel policies of The Broome SoHo. If you have further questions, please reach out to us directly for assistance.

Hotel Information


Guest parking is available nearby at a rate of $45 per day. Guests receive a $5 discount with hotel validation. 

Parking garage is located here:
395 Parking Corporation
395 Broome St.
New York, NY 10013
P: (212) 226-9797

Customer Care

At The Broome Hotel SoHo NYC we are committed to the highest levels of customer care before, during, & after your stay.

Do I need a credit card for an online reservation?
All reservations require a valid credit card to guarantee the reservation.

How much will I be charged at the time of booking?
The rate of the first-night deposit is required at the time of booking. For Advance Purchase/ Pre-paid reservations the full amount is due to guarantee the reservation.

What is the cancellation policy for The Broome NYC?
Reservations canceled within 72 hours of the day of arrival subject to a penalty of one night's room and tax. Please note a 50% non-refundable deposit is required for bookings longer than eight Nights.

How do I notify the hotel that I will be arriving after the check-in time?
Upon reserving there is a field that says "Request & Extra Information" where you have an option to enter your Arrival Information.

How can I reserve a group of rooms together?
In advance please email our Group Sales Team and they will quote you accordingly

Does The Broome NYC have handicap access?
Our Deluxe Junior Suites can accommodate handicap access, we also have a lift for wheelchair access from the ground floor up.

Will there be WI-FI access at The Broome NYC?
Yes, 24 hours - Upon check-in you are provided with an Access Code for the Wi-Fi.

Does The Broome NYC accept pets?
We do not accept pets.

Can you smoke in the rooms?
The hotel is non-smoking and a $2,500 charge will be applied to your account if there is evidence of smoke in the room. You will also be responsible for any and all charges incurred for tampering with or the setting of hotel fire alarms.

Exterior at Broome Street Hotel, new York
Interior at Broome Street Hotel, new York